The singer expressed solidarity after the public had difficulties with the company Ticketmaster, responsible for the sales of the ‘Eras’ tour in the US
This Friday, 18, Taylor Swift went public to criticize the company Ticket collector for the difficulty his fans faced in trying to buy Tickets for your next round in the United States.
The singer posted a statement on Instagram, in which she claimed to be “painful” watching “mistakes happen” and that it’s hard for her to trust an entity enough to care about her relationship with fans.
Ticketmaster faced widespread criticism after opening sales for the tour eraswhich kicks off in Glendale, Arizona in March and has 52 scheduled dates in the US alone.
This Thursday, the 17th, the company shared a note explaining that the site had gone down due to the high demand for tickets. According to the text, there was “unprecedented traffic to our website, resulting in 3.5 billion total system requests, 4x our previous peak.”
According to the magazine VarietyNorth American fans reported queuing for hours online, being directed to the wrong concert dates and venues, and having to pay large convenience fees.
In his statement, Taylor said he is trying to figure out how he can improve this situation. “I’m not going to make excuses for anyone because we asked them multiple times if they could handle this kind of request and they assured us they could,” she wrote.
“It’s really astounding that 2.4 million people bought tickets, but it really pisses me off that so many of them feel like they’ve had to go through multiple bear attacks to get them.”
So far, Taylor has not revealed whether the tour eras will go through Brazil. When she advertised the first shows, however, she promised that international dates would be announced as soon as possible.
See the singer’s lyrics translated in full:
“Good. It goes without saying that I am extremely protective of my fans. We have been doing this together for decades and over the years I have brought home many elements of my career. I have done this specifically to improve the quality of my fans experience doing it alone with my team, who care as much about my fans as I do. mistakes happen without recourse.
There are a myriad of reasons why people have had a hard time getting tickets and I’m trying to figure out how this situation can be improved in the future. I’m not going to make excuses for anyone because we asked them multiple times if they could handle this kind of request and they assured us they could. It’s really amazing that 2.4 million people bought tickets, but it really pisses me off that so many of them feel like they have to go through several bear attacks to get them.
And for those who couldn’t get tickets, all I can say is that my hope is to provide more opportunities for all of us to come together and sing these songs. Thanks for wanting to be there. You have no idea how much that means.”
*Intern under the supervision of Charlise Morais
Jason Root is a writer at Gossipify, known for his in-depth coverage of famous people in entertainment, sports, and politics. He has a passion for uncovering the stories behind the headlines and bringing readers an inside look at the lives of the famous. He has been writing for Gossipify for several years and has a degree in Journalism from UC Berkeley.