American Tiffany Banks said she will no longer travel with Carnival Cruises, which is responsible for the cruise
Summary
An American woman shared on her TikTok profiles the disappointment she felt after seeing a cruise trip unexpectedly canceled due to identity theft. The company offered her financial compensation, but she refused.
An American woman shared on her TikTok profile the disappointment she felt after seeing a cruise trip unexpectedly cancelled. Tiffany Banks said she was informed of the cancellation of her travel package just two days before boarding. However, she did not acknowledge having made the request, while the company denied any defects in the system. They later found out It all happened because of a post on Facebook.
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Tiffany explained that she contacted the Carnival Cruise company to understand what had happened. Initially they told her that the cancellation had been done by herself, online. The company even offered the woman and her family to stay in a suite on a lower floor than the one originally booked, as well as refusing to refund them.
“We have almost $15,000 [cerca de R$ 78 mil, na conversão atual] invested for these holidays, including excursions. So the room itself cost, I think, 12,000 or 13,000 dollars and we invested a couple thousand dollars in excursions,” she said in a TikTok video.
Despite the cancellation and the lack of agreement, Tiffany and her family still went to the departure point of the cruise, to try to get on board somehow, which didn’t work. But days later, Carnival Cruise contacted Tiffany again to resolve the situation.
The company said it identified the source of the problem as “identity theft.” According to the company, Tiffany and her husband posted a countdown to the trip on Facebook with their reservation number visible. A third person allegedly created a profile on the Carnival Cruise website, added that number to their trips, and subsequently canceled the reservation.
The company said it had not found any errors in its security system, but, given the Internet repercussions of the case, offered US$10,000 to be used by Tiffany and her family on another company cruise if it published that the the situation was resolved. The woman, however, did not accept the agreement.
Source: Terra
Ben Stock is a lifestyle journalist and author at Gossipify. He writes about topics such as health, wellness, travel, food and home decor. He provides practical advice and inspiration to improve well-being, keeps readers up to date with latest lifestyle news and trends, known for his engaging writing style, in-depth analysis and unique perspectives.
