VIRALLIZED internet using the conversation with the host in which the reserve for the New Year’s trip is asked to cancel
Summary
Host cannot press guests to cancel the reserves to increase prices, since this practice contrary to the rules of the platform and the consumer protection code, which can generate suited penalties and requests.
The diffusion of accommodation platforms, such as Airbnb, has expanded the range of possibilities for tourists who do not lose the opportunity to travel, but also try to avoid the bureaucracy of hotels and genre. On the other hand, it has increased the amount of “Perrengues” which not only cause the traveler’s headache, but can also stop in court.
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On social networks, a customer exposed an “unusual” approach to a host, head of the apartment he had rented to spend the new year with friends. Prints of the conversation, therefore, viral and have given visibility to the perrengue (See below).
The guest, identified on the web only as Amanda, reports that after confirmation of the reserve, the host would have asked her to cancel because, according to him, the apartment was not open to the lease contract “and indicated” error in the system “.
During the exchange of messages from the Airbnb platform itself, the host, identified only as angel, justifies that the amount paid by Amanda was wrong. The man also states that the cost would be “higher, based on the values of previous years”.
“How nice, Ehh Airbnb? Trying to rent an” apê “to spend the new year and the host who sends a message, asking to cancel because he wants to charge more”, published Netizen, in a post that has been seen by over 5 million people in X.
How beautiful Ein is @Airbnb_br Trying to rent a part to spend the new year and the host has sent a message asking to cancel the reason why he wants to charge more pic.twitter.com/7835gm5upu
– Vevito (@euteamojoshua) 14 July 2025
After the repercussion, the user returned to the social network to report that the arrest had been maintained by the host. Airbnb, in turn, said that the host cancellation policy provides for “penalties” in the event of the cancellation of the booking by the accommodation.
According to the platform, the “block of the ads calendar for the days of the canceled reserve, has the announcement or suspended or removed the commission and the charge of the tax”, among other penalties (other sanctions (other penalties are foreseen (See the complete positioning below).
Unilateral cancellation hurts the consumer protection code
The case of Amanda has been resolved through the platform itself, but there are situations in which the guest can magnify cases as narrated by the Netizen, as required by the consumer protection code (CDC), according to the lawyer Gabriela Mangini Stang, specialized in consumption right.
According to Gabriela, “Conduct hurts the basic rights of consumers provided for in art. 6 of the CDC ‘, such as the right to educated and adequate information on contracts contracts, including the price, as well as protection against misleading or offensive advertising.
“In addition, there is a direct violation of the rules on the offer and their obligation (art. 30 and art. 35 of the CDC), since the supplier is required to fully respect the terms of the offer after the consumer acceptance”, explains the lawyer.
For the lawyer João Carneiro, a specialist in consumer law and vice -president of the Commission for the Rights of Consumer of Mato Grosso do on the OAB, the guest request for the guest to cancel the reserve is also a way to evade the rules of his platform “.
“The person goes and, totally wrong, tries to press the consumer to cancel. They also try to deepen the negotiations, but they cannot do it. It is a unilateral modification of the contract established between the parties. In the same way that the consumer makes the contract, has the cancellation within 24 hours, for the free one and after that he has a fine.
As an exception to the rule, Gabriela cites that the cases of “evident material error” as when, if due to the failure of the system, the daily rate is disclosed as $ 30 instead of $ 300. “It is possible to recognize the wrong idea and proceed with the correction, provided that the obvious discrepancy between the published value and the reality of the market is demonstrated”.
How the guest can protect himself
For the lawyer, the consumer who is surprised by the cancellation of a reserve, unexpectedly and without justified, must initially try an extrajudicial solution with the platform, such as Airbnb, which requires respect for the reserve to the original conditions.
If the contact with the platform is not enough, the customer can also exercise his rights, provided for by article 35 of the CDC, which provides for alternatives in the event of “unjustified refusal of the supplier to conform to the supply or advertising”.
“In these hypotheses, the consumer can choose to: request forced compliance with the obligation, or to request that accommodation will occur on the basis of contracts contracts; accept another equivalent service, as a new standard and the value hosting, offered by the platform or by the host; interrupts the contract, with the right to return the amounts paid, duly correct, in addition to compensation for losses and damage, Damage for losses.
Both lawyers also advise that the consumer documents negotiation, saving the prints from the original offer, the messages exchanged with the host and the platform, the proof of the payment and any additional expenses generated by the cancellation.
“These documents will be essential if it is necessary to intent on a cause to ensure compliance with the obligation or request adequate compensation for material and moral damage,” says Gabriela.
They also recommend that the consumer pays attention to the hosting chosen before confirmation of the reserve, as a form of protection: “There are rules on these platforms, on the cancellation and vary from case to case, so it is very important to read the company rules in which you enter”, says Carneiro.
“The platform itself offers the history and fame of the host, see if it has comments, complaints. Exit the platform, in the event of being a hotel or inn, go complaining here, see the company’s story. Look for information on social networks, because sometimes society has no information, which is something to illuminate the notice too”, concludes the lawyer.
Read, in full, the Airbnb note below:
“Airbnb has supported the guest, who has already made a new booking on the platform.
Although the cancellations made by the guests are rare, Airbnb understands that some cancellations can stop guests’ plans and damage trust in the Airbnb community.
For these reasons, if the host cancels a confirmed booking or is responsible for cancellation, the host cancellation policy provides for some penalties, such as charging commissions, blocking of the ads calendar for the reserve days deleted, their announcement or removed and can even lose the superhost status when applicable.
In case of cancellations, guests can always have an Airbnb support, available 24 hours a day, seven days a week or access the Airbnb help center.
The values corresponding to the accommodation announced in Airbnb are defined by the guests themselves, who have full autonomy to manage and customize their ads, such as the definition of the availability of accommodation and price setting per night. “
Source: Terra
Ben Stock is a lifestyle journalist and author at Gossipify. He writes about topics such as health, wellness, travel, food and home decor. He provides practical advice and inspiration to improve well-being, keeps readers up to date with latest lifestyle news and trends, known for his engaging writing style, in-depth analysis and unique perspectives.
