Understand what you need to know about your rights when using an e-commerce
Online shopping is an increasingly common activity around the world, especially with the increase in e-commerce options available to consumers. During the pandemic, e-commerce in particular has literally exploded in Brazil. However, as with physical purchases, there are rights and guarantees that consumers should be aware of before making purchases online.
Keep track of everything you need to know about returns, exchanges and other rights you have when shopping online.
right of repentance
The right to repent is a right established by the Consumer Protection Code (CDC) and applies to purchases made outside the commercial establishment, such as online purchases. According to the law, the consumer has up to 7 consecutive days, from the date of delivery of the product, to renounce the purchase and return the product without having to justify the reason.
To exercise the right of withdrawal, the consumer must inform the seller in writing, via an email or a form available on the store’s website. The seller has up to 7 calendar days to accept the return and communicate how it will be made. In this case, the amount paid for the product must be returned, including shipping costs.
If the product has been used or shows signs of use, the seller may refuse to accept the return or reduce the amount to be returned, provided that a clear and detailed reason is provided.
Default exchanges and returns
The CDC also provides for the consumer’s right to exchange or return the product if it is defective. In these cases, the claim period is up to 90 days for durable products and 30 days for non-durable products, counted from the delivery date.
To request an exchange or a return, the consumer must contact the seller and report the defect found in the product. The seller has up to 30 days to exchange or return the product, including the amount paid for the product and shipping.
If the product cannot be replaced, the consumer has the right, at his choice, to a refund of the amount paid, with monetary correction, or to a reduction in the price of the product.
It is worth noting that the product must be returned in its original packaging, with all accessories and manuals supplied.
Different product than advertised
If the delivered product is different from the one advertised, the consumer can request the exchange or return of the product at no additional cost. For this it is important to keep the invoice and contact the seller as soon as possible.
The deadline for complaints is up to 30 days, starting from the delivery date. If the product is not available for exchange, the consumer can opt for a refund of the amount paid or a reduction in the price of the product.
Delivery delay
In case of delay in the delivery of the product, the consumer may request the cancellation of the purchase and the return of the amount paid, with monetary adjustment. However, it is important to check the seller’s delivery policies before making a purchase.
If the seller does not respect the agreed delivery times, the consumer can request the cancellation of the purchase and the reimbursement of the amount paid, with monetary adjustment. It is important to remember that the delivery deadline must be agreed at the time of purchase and recorded in the contract or invoice.
Exchanges and returns due to dissatisfaction
In some online stores it is possible to request the exchange or return of the product due to dissatisfaction. If so, it is important to check the seller’s exchange and return policies before making your purchase.
Some stores allow the exchange of the product for another of equal value, provided that the consumer comes into contact within a set period and the product is in perfect condition. Other stores offer a refund of the amount paid or the issue of a shopping voucher.
In summary, when shopping online, it is important to know your rights and guarantees as a consumer. The right to repent, exchange or return for defect or for a different product than advertised, cancellation for late delivery and exchange or return for dissatisfaction are some of the rights provided by the CDC. To exercise these rights, it is essential to contact the seller and keep the invoice and other documents proving the purchase.
Refund and payment method
If it is necessary to request the return of the product, the consumer has the right to a full refund of the amount paid, including shipping costs and other expenses that have been charged to him. Refunds must be made within 14 days of the date the seller received the returned product.
The method of payment for the refund must be the same used for the purchase. If the purchase was made by credit card, for example, the reversal of the amount paid must be made on the card statement. If the purchase was made by bank transfer, the seller must make the payment to the current account indicated by the consumer.
Exceptions to consumer rights
Some situations may limit or exclude consumer rights, such as:
- • Products purchased from online auctions or private sales, other than established companies;
- • Products with defects caused by the consumer, improper use or non-compliance with the instructions for use;
- • Products that have been altered or repaired by third parties without the manufacturer’s authorization;
- • Products purchased in promotions or sales, which may have specific exchange and return conditions.
It is important to remember that, even in exceptional situations, the consumer will always have his rights guaranteed by the Consumer Protection Code. If you have any doubts or problems with an online purchase, you can ask organizations such as Procon for information and guidance.
Looking for practicality
Online shopping can be a great option for those looking for convenience and convenience. However, it is important to be aware of your rights and guarantees as a consumer, to avoid problems and losses.
The right to repent, exchange or return for defect or different product than advertised, cancellation for late delivery and exchange or return for dissatisfaction are some of the rights provided by the CDC. To exercise these rights, it is essential to contact the seller and keep the invoice and other documents proving the purchase.
Also remember to check the seller’s exchange and return policies before making your purchase and, if in doubt, seek advice from consumer protection bodies. By acting with awareness and knowledge of your rights, you will be able to shop online with greater security and peace of mind.
Source: Terra
Rose James is a Gossipify movie and series reviewer known for her in-depth analysis and unique perspective on the latest releases. With a background in film studies, she provides engaging and informative reviews, and keeps readers up to date with industry trends and emerging talents.
