Creates fluid interaction environments for consumers

Artificial intelligence was the great protagonist in the digital transformation of the customer service sector. With the progress of the general, automated interactions have become more accurate, agile and effective and have become effective tools to improve the relationship between consumers and companies.

According to Ingrid Immanishi, director of Nice solutions, the ability of artificial intelligence to understand interactions, generating insights and automating the processes has been improved by the company from before the event to the generative.

“Since we have been in this market for over three decades, we have been able to develop predictive analysis tools that identify commercial opportunities, optimize operational efficiency and increase the quality of the service,” said the executive. With the creation of the generative hea, it was possible to further evolve the solutions offered to customers “, explains the executive.

One of the keys to the success of the AI ​​in the customer’s experience sector is the solidity of the knowledge bases that feed their models. However, companies must keep in mind the type of artificial intelligence they will choose. It is important to seek solutions that integrate the advanced knowledge management systems and that guarantee quick and accurate responses, either in self -service, the support of robots or as an assistant for human agents.

This type of learning does not come from public information, which usually feed the general general tools. The cat’s jump in this adoption is to choose specific artificial intelligence solutions for your market. This guarantees, in addition to the efficiency, the safety of what will be informed and shared with agents and consumers.

“Intelligent automation significantly reduces the efforts of the companies on the resolution of the demand. It also increases productivity, speed and accuracy. Including one of the most impact aspects is the generation of insights, which allows a massive analysis of the interactions to detect gaps and improve processes. Information.

Source: Terra

Rose

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