How to improve communication with drivers and logistics teams in cargoing on the load of the load?
Summary
The article highlights the strategies to improve communication in transport logistics, such as the integration of technologies, the promotion of trust, the supply of continuous training and the creation of light protocols, aiming for efficiency, digital inclusion and greater productivity.
Working in the logistical sector means facing a complex and constant transformation environment, in which communication between teams, often widespread throughout the country, must be increasingly efficient. In addition, the branch moves other essential segments for the country’s economy, which makes it even more evident how to invest in solutions in this sector can have a direct impact on the efficiency and safety of the processes.
Bringing professionals and self -employed operators in the digital world is one of the great challenges we face on the field. We are dealing with an average age of 53 years or more and this generation is not always used for technology. How, therefore, to overcome this barrier from the digital inclusion to grow on the market, optimize processes and get more results?
To advance, it is possible to implement various strategies, including technological integration, the promotion of a culture of transparency and trust, training and development of clear dialogue protocols.
Technological integration
One of the most effective ways is to integrate innovations with operations. The implementation of geolocation resources facilitates the exchange of information between carriers, shippers and drivers, optimizing the offer and acceptance of the load beyond the routes and costs relating to this, such as fuel for travel, etc.
Digitization is not only a trend, but a reality that transforms the daily life of truck drivers and carriers. However, the logistical sector and all the segments that work in contact with it must commit to ensuring that this transition takes place inclusive and gradually, providing greater agility, efficiency and, above all, a simpler and more positive experience for road partners, who move the country’s economy every day.
Promotion of a culture of transparency and trust
The efficient communication between the entire logistical ecosystem is essential and must be based on respect and trust. It is essential that the team promote an open environment, encouraging dialogue and exchange of feedback. With transparency and trust, professionals feel more comfortable in reporting possible problems in general, allowing logistics to adapt in an agile and efficient way.
Continuous training and professional development
Continuous training is essential for the entire team. The practice is important to ensure that everyone is equipped with the skills necessary to deal with adverse situations, speak in the most effective way possible and follow the established protocols.
For drivers, training should focus on the use of conversation tools and exchanges such as mobile applications and geolocation. This guarantees that they feel comfortable in the use of these technologies to provide updates, receive instructions or request support. In addition, professionals must be supported to recognize the importance of proactive communication, such as notification to the team on unexpected circumstances.
For logistics leaders, training should focus on ways to interact effectively with truck drivers, understand their challenges and needs, as well as providing clear instructions. In addition, they should be trained in conflicting resolution since unexpected tensions and problems may arise due to temporal pressures and long hours of work.
Development of communication protocols
It is essential to establish clear communication protocols and standard operating procedures for all interactions. The standardization of the contact relationship helps to eliminate possible confusion, guarantees that everyone is on the same page and minimize the potential for missing errors or opportunities.
Therefore, integrating technology, strengthening the culture of trust, providing continuous training and adopting lighter communication protocols, the sector has the opportunity to overcome current challenges and build a more connected, efficient and productive work environment for everyone.
André Pietro is CEO of Motz.
Source: Terra
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