Research has shown that apps used by couriers lead to hundreds of thousands of usage policy violations and app fraud
A study conducted in the United States, Europe and Asian countries showed that applications used by delivery partners are nearly 200 times more likely than users to experience fraud or usage policy violations. The total refers to violations that can lead to bans, which in itself explains a bit why this metric appears so high.
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Research produced by Inconia, a digital identity and fraud prevention company, shows the creation of multiple accounts as the top violation practiced by couriers. Out of a universe of five million devices used by couriers, 118,000 were identified by accessing five or more profiles, indicating that the same individual created different users to access the delivery system.
This is also the highest-rated consumer fraud, with around 39,300 devices being used to access five or more accounts. If on the part of the couriers the search for greater payment bonuses, the evasion of bans and suspensions are the main reasons, in addition to fraud for the non-delivery of parcels, for customers the aim is to take advantage of the first purchase promotions several times, as well as fraudulent chargeback requests falsely claiming that an order has not been received.
In second place is the use, by couriers, of third party accounts, with 72,000 cases of profiles consulted from five or more devices. Also in this case it is a type of fraud that also appears on around 10,200 devices used by delivery customers; in the first case, the focus is on sharing the account also to evade bans, concentrate commissions, receive higher bonuses or practice credit card forgery, while on the other hand we talk about the use of stolen plastics and fraudulent chargeback requests.
The Incogna study also found 12,000 cases of couriers manipulating the location of devices, including as a way to engage in delivery fraud or indicate that runs or waits were longer than they should be, as a way to receive more for their work. It is only at this point that Brazil appears in Incogna’s report, with an average of 68 such cases per device considered irregular, contributing to a total of 1.8 million location manipulation records worldwide.
“Techniques are used by couriers to bypass logistics algorithms and gain access to preferred and busiest delivery areas, resulting in negative experiences for other workers and also for consumers, who may have to wait longer than usual for their their order.”, explains André Ferraz , CEO of Inconia.
The survey also found 70,000 cases of devices being jailbroken and another 34,000 mobile operating system emulators running. These are non-certified solutions that can also be used as an accessory for account invasion or fraud by scammers or lead to crimes of this type against couriers, who could see their earnings stolen, and users, with fraudulent transactions with registered cards.
Ferraz adds that while not all usage policy violations become fraud, many of the aforementioned behaviors are actually associated with them. Therefore, red alert follows access for delivery app vendors, who need to build more proactive measures to manage identity and prevent abuse. “Without intervention, abuse of policies by bad actors and escalations of [crimes] will continue to negatively impact the integrity of platforms and the experience and retention of consumers and carriers,” he concludes.
Source: incognito
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Camila Luna is a writer at Gossipify, where she covers the latest movies and television series. With a passion for all things entertainment, Camila brings her unique perspective to her writing and offers readers an inside look at the industry. Camila is a graduate from the University of California, Los Angeles (UCLA) with a degree in English and is also a avid movie watcher.
