Caio went from São Paulo to Bogotá and said that a bottle of water cost R$20
The influencer Caio Ramon, @caiotravels, traveled for more than six hours with the Avianca airline, in Bogotá, without water or food served. According to him, everything was paid for and charged in dollars, with a bottle of water costing R$20. The ticket wasn’t cheap either, costing around R$3,000.
What does Gaius say?
He made two trips, the first from São Paulo to Bogotá on the 15th. Then he returned with the same company on the 26th. After the trips, on Tuesday the 30th, he decided to use social media to vent about his past situation.
“I asked for water and saw other passengers asking and them [companhia aérea Avianca] they charge in dollars, which is more than R$20 for a bottle! A simple ham and cheese sandwich costs more than R$30,” he shared indignantly.
In addition to the food alerts, Caio also complained that the company did not provide a blanket during the flight, even in the cold environment. Also, on some aircraft, the seats do not recline. Also, there is no television with entertainment in some cases.
What does the company say?
wanted by EarthAvianca stressed that an onboard menu is available for customers to buy what they want and, if they need water, they can request it free of charge from assistants in the rear galley of the aircraft.
The company also explained that, for more than a year, it has been offering operations with “low cost” attributes (low cost, in free translation). “Like competitive pricing, flexible products, tailor-made travel, operational efficiency, point-to-point routing, with a commitment that more people can travel,” he added.
One of the changes aims at personalizing services, they say. According to the company, this allows the customer to pay for what he will use or consume during the trip.
Is the service on board compulsory?
The Anac (National Civil Aviation Authority) specified that the on-board service is an accessory service to air transport and that it is not regulated by the agency. In this way, it is up to the airlines to decide whether or not to offer them to passengers.
Source: Terra
I am Amanda Gans, a motivated and ambitious professional in the news writing industry. With over five years of experience in this field, I have developed an eye for detail and an ability to craft stories that captivate readers. I currently write for Gossipify, where I specialize in beauty & celebrities news. My passion lies with exploring the world of beauty through writing, interviewing experts and developing articles that are both informative and entertaining.
