Users were furious with Netflix’s decision to charge extra for sharing passwords. On social networks, members have published complaints and even threatened to delete their profiles.
On Twitter, the hashtag “Cancelled” became one of the most commented topics this Wednesday (24/5). Among the posts, internet users claim to have activated the Consumer Code and to have filed a complaint with the Consumer Protection and Defense Program (Procon).
“Netflix announced yesterday that it will charge an additional BRL 12.90 per month for users who share their platform passwords with other people outside their home. But the charge cannot be made because it is an abusive complaint to Procon Recife,” he stated a user.
In the same post, the internet user shared the complaint opened to Procon, in which she stated that the accusation “violates the Brazilian civil code (art. 70 and art. 71) and the consumer defense code (art. 51)” . He also noted that the rate is “manifestly excessive, pursuant to article 39 of the Consumer Code).”
In addition to the hashtag, the term “R$ 12.90” popped up on the social network after complaints about the rate deemed abusive. Internet users have pointed out that the new charge can be claimed for ‘tied selling’, when the purchase of one product or service is conditional on the purchase of another.
“I canceled the Netflix plan I had since 2016. I only subscribed because of my family (who live around 100 km away). My grandchildren love to watch cartoons, but it’s impossible to pay for them. Brazil is the second Country with more subscribers and I hope they lose everything,” said one profile.
Due to the repercussions, Procon-SP has notified the company to provide clarification to the subscribers. According to the agency, Netflix must explain whether it is adopting a new billing policy and how this eventual system will work. The notification also intends to analyze possible infringements.
In a statement, Procon-SP has asked Netflix-reported users to register formal complaints about the site if they feel the charge is irregular and undue.
“Only with proof of the changes and formalization of complaints will it be possible to assess whether the new form of pricing for access or the technology used for control has legal support in the Consumer Protection Code”, explained Rodrigo Tritapepe, Director of the Service and orientation at Procon-SP.
Netflix announced yesterday that it will charge an additional R$12.90 per month to users who share their platform’s passwords with other people away from home. But the accusation cannot be made because it is abusive. Therefore, I filed a complaint with Procon Recife. pic.twitter.com/049YNeIDpW
— Marcelo Aprígio (@marceloaprigio_) May 24, 2023
Since the @NetflixBrazil wants to earn even more from a sale for which he already earns more than he should, I want to understand what we are actually buying with this SURREAL charge of R$ 12.90 per profile.
By activating the @proconspoficial to understand why this account is so expensive. pic.twitter.com/uOy6x6sYrv
— DIAMOND (@diamantedetona) May 23, 2023
Netflix charges an additional R $ 12.90 for sharing the password
I automatically: pic.twitter.com/ZeCmqkvl1G
— Alber Junior (@AlbeJunior) May 24, 2023
I will pay additional R $ 12.90 yes kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
IPTV IN THE VENUS 🥰😍❤️ https://t.co/mSiddyyJn5 pic.twitter.com/Cmu5wqpL5P
— Papos (@paposfut) May 24, 2023
I will pay additional R $ 12.90 yes kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
IPTV IN THE VENUS 🥰😍❤️ https://t.co/mSiddyyJn5 pic.twitter.com/Cmu5wqpL5P
— Papos (@paposfut) May 24, 2023
About this bullshit with Netflix charging R $ 12.90, do you think it’s a mangrove here? pic.twitter.com/7tMsXZnSB8
— enzinhoshow (@enzocrescido) May 24, 2023
I filed for divorce. I deleted. I don’t pay 12.90 if I already pay 40 a month. https://t.co/pRNVNzfhFk
— Fabiana Murray (@fabianamurray) May 24, 2023
I canceled the plan @Netflix I’ve had it since 2016, I’ve only subscribed for my family (who live about 100km away) my grandkids love to see the drawings but it’s impossible to pay for them, Brazil is the second country with the most subscribers and I hope I forgive everything pic.twitter.com/pDBMxL6w5z
—gi (@tricalleri) May 24, 2023
I canceled because besides being the most expensive it’s the one I see the least, practically never, and I’m with the guys in all kinds of fights against this stupid capitalism that we live. https://t.co/23ptaqtAuj
— People Snapper 🤬🌚🚩🏳️🌈 (@V1niciusNunes) May 24, 2023
I am subscribed to @NetflixBrazil for more than 10 years. I have never canceled my subscription since then but today after the announcement of the new measures I am canceling and I encourage everyone to do the same after this surcharge 12.90 @Netflix_BR pic.twitter.com/wjn5JBT75T
— Argeu (@argeualcantara) May 23, 2023
I canceled netflix and she swore there will be a next time lol pic.twitter.com/BjRBvQOohz
— . (@xpogueslife) May 24, 2023
Source: Terra
Ashley Fitzgerald is a journalist and author at Gossipify, known for her coverage of famous people and their lives. She writes about a wide range of topics, including celebrities, influencers, social media stars, and public figures. Her articles are known for their in-depth analysis and unique perspective. She is respected for her ability to keep readers up to date with the latest news and trends of the famous people.
