The law professor explains in detail what to do when you lose control of a business
Many businesses, such as restaurants, bars, and clubs, use the to command control customer spending. Therefore, at the end of consumption, it will be enough to carry out this type of check and make the payment.
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But do you know what happens when the customer loses control? Some places have a fine if you don’t find it when you leave. However, This practice is not permitted and is considered abusive by the Consumer Protection Code, according to Letícia Machel Lovo, law professor.
Meaning what, You do not have to pay this fine. This is because it is the supplier (and not the customer) who is responsible for controlling expenses. “The ideal is for the consumer to remain calm, report the incident to the management of the business and declare the amount spent. This is so that the situation finds an amicable solution”, explains the professional from the University of Franca (Unifran).
If the facility doesn’t want to let you leave without paying, you can still cover the costs request an invoice. You will then have the right to contact the Consumer Protection Agency in your city to request a refund of double the amount unduly paid.
It is essential to know that all commercial and service establishments must maintain the Consumer Protection Code (CDC) for consultation. Furthermore, the Procon-SP website has a specially designed space for consumer information and complaints.
What to do if you don’t want to or can’t pay the fine?
If the price charged for the lost command is too high and you are unable to pay, you cannot be forced and there is another option. “If an amicable solution is not possible, the consumer can contact Procon and also file a complaint with the police,” explains the teacher. As a result, the venue may receive a fine.
The teacher underlines that, depending on the case, it can be interesting Contact a lawyer in these cases. “The work of a qualified professional is of great importance for the effectiveness of the law. In this way, the consumer will be supported by hiring a specialist with experience in the consumer sector,” he concludes.
Source: Terra
Ben Stock is a lifestyle journalist and author at Gossipify. He writes about topics such as health, wellness, travel, food and home decor. He provides practical advice and inspiration to improve well-being, keeps readers up to date with latest lifestyle news and trends, known for his engaging writing style, in-depth analysis and unique perspectives.
