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In Brazil, the Consumer Protection Code allows the customer to ask for compensation in cases like this
A customer had an unpleasant experience at a popular French bakery and decided to share his story on social media. He says he went to the Opéra unit in New Delhi, India, and ordered an iced latte for the trip. Everything seemed to be going normally, until the man I found a dead cockroach in the drink. In addition to the inconvenience, he said he was disappointed by the “indifference” of the employees towards what happened.
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The case occurred on Friday the 4th and had repercussions on social media. The unnamed boy reported the experience on the site Reddit. According to the text, the insect was not quickly identified. He also saw “something floating in the drink,” but at first thought it was a coffee bean.
The scare came when he realized that it was actually a dead cockroach. With coffee in hand, the man then returned to the Opéra to report the incident. However, the attitude of the canteen employees would have disappointed him.
According to the report, there was only a formal apology. “They apologized like robots, without any real concern,” he recalled.
-s12tsk2ucdo6.png "A man tells the story of an incident in a bar and it goes viral")
The boy also questioned the hygienic conditions of the establishment. “If cleanliness is this bad in such a famous bar, I can’t imagine how it is in other places in India,” he said.
In L’Opéra’s latest post on social media, one user joked: “A cappuccino with cockroach, please.” The company has not yet commented on the case.
In Brazil, these types of cases would fall under the Consumer Protection Code. This is because the presence of a foreign body in food purchased in commercial establishments is considered a product defect, as provided for in article 18, co. 6th, point II. In this case, There is the possibility that the customer requests compensation for moral damages.
Source: Terra
Ben Stock is a lifestyle journalist and author at Gossipify. He writes about topics such as health, wellness, travel, food and home decor. He provides practical advice and inspiration to improve well-being, keeps readers up to date with latest lifestyle news and trends, known for his engaging writing style, in-depth analysis and unique perspectives.
