Cultured the formula of toothpaste alters and the customers complain; Understand what has changed

Cultured the formula of toothpaste alters and the customers complain; Understand what has changed


Toothpaste generated adverse reactions in consumers; The company says that the new formula is safe and subjected to rigorous tests

Brasilia- The Colgate brand was targeted last week of complaints by consumers who reported adverse effects that would be due to the use of one of the teeth-marketed by the company. The product has undergone a change in the original formula, which the company claims to be safe and has undergone rigorous tests (Read below).

According to the National Health Surveillance Agency (Anvisa), there were at least 13 cases of adverse events related to the toothpastes of Colgate. In addition, at least 20 complaints have been recorded on the complaint page here Colgate-Palmolive.



What is the target product of complaints?

Consumers complain of allergic reactions after using the total active folder of the Colgate folder, a new version of Total 12 Colgate.

The new product offers a change in the original formula. The total active prevention portfolio uses pondwhile the previous version used sodium fluoride.

What symptoms did they report?

The complaints indicate swelling in tonsils, lips and oral mucosa; burn; irritated rubber; redness; Numbness and dryness in the mouth.

“At the beginning of January, I observed a painful on the brake of the language and, during the days, others appeared around. The region under the language was very swollen, to the point of damaging my speech”, says Aline Dourado, 30 years old.

He started using the new toothpaste in December and soon observed the appearance of the reactions.

What do experts say?

The Council of Regional Dentistry of San Paolo (CROSP) recommends that, in the event of adverse reaction deriving from the use of dental creams, consumers should immediately stop using the product.

According to Crosp, both the tin fluoride (SNF2) and the sodium fluoride (NAF) They are effective as anti-anti-anti due to fluoruro-fluoruro strengthens the nail polish of the teeth, making them more resistant to caries and witness in the remineralization of weakened areas. The card underlines that adverse reactions cannot be attributed to the fluoride (fluoride) ion as in both formulas.

Jaime Aparecido Curry, PhD in Biological Sciences and emergence professor at State University of Campinas (Unicamp)Consultated by Crosp, he says that all the ingredients used in these products are approved by Anvisa.

What does the company say?

In a declaration, Colgate-Palmolive states that the tin fluoride is safe, effective and widely used in dental creams all over the world.

According to the company, “the new formula is the result of over a decade of research and development and extended consumer tests, also in Brazil”.

The company also states that the products suffer rigorous tests and are approved by regulatory agencies. Customers can contact the company at 0800 703 7722.

What does Anvisa say?

Anvisa informs the case monitoring and asks consumers to report adverse events on the agency page.

Source: Terra

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