Consumers who have acquired the clean teeth cream of mint in Colgate can request a refund, an exchange or even compensation for health damage
Summary
Anvisa blocked Colgate Mint Clean for 90 days after reports of adverse reactions. Consumers are entitled to reimbursement, to exchange or indemnity, according to the CDC.
The decision of the National Health Surveillance Agency (Anvisa) of Interdiction with caution The clean toothpaste with the mint of ColgateRaise questions about the consumer rights who purchased the product before suspension. According to the consumer protection code (CDC), which purchased an item forbidden by the regulatory agency has the right to Request reimbursement or replacement of the product.
The interdiction of the toothpaste, valid for 90 days, occurred after consumers reported adverse reactions, such as swelling in the mouth, burning sensation and irritation in the rubber.
According to Anvisa, the change in the formula, which replaced sodium fluoride with tin fluoride, may have caused these reactions. While Culti defends product safety, interested consumers can take measures to protect their rights.
What are the rights of consumers?
The CDC guarantees that if a product is at risk of health or withdrawn from the market, determining the regulatory agencies, the consumer may request:
- Exchange for another similar product: if you prefer, the customer can request the replacement of the mint clean teeth cream with another version of package without additional costs.
- Full refund: those who have purchased the product can request the performance of the amount paid, regardless of whether or not it uses toothpaste.
- ENVIRONMENT for health damage – In the case of allergic reactions or health losses resulting from the use of the product, the consumer can seek compensation in court, presenting medical relations that demonstrate the damage.
How to request reimbursement or exchange?
The first step is to contact you directly or the factory where toothpaste was purchased. If the order is not satisfied, the consumer can present a complaint in the procon of his city or in the consumer platform.Gov.br, in which companies are notified and oriented to solve the problem.
Source: Terra
Ben Stock is a lifestyle journalist and author at Gossipify. He writes about topics such as health, wellness, travel, food and home decor. He provides practical advice and inspiration to improve well-being, keeps readers up to date with latest lifestyle news and trends, known for his engaging writing style, in-depth analysis and unique perspectives.
