The provision of services by a trained company lightens the responsibilities of managers and increases resident satisfaction
Many apartment buildings are faced with a delicate problem: residents’ dissatisfaction with the quality of services provided by employees. Indignation over the situation increases when one takes into account that between 50% and 70% of the value of the invoice paid each month is related to work. The solution that many condominium owners have found to this impasse is to hire a good company that provides outsourced workers – which, in addition to increasing the level of resident satisfaction, brings relief to property managers, doormen and other professionals responsible for managing the condominium . , as many of the tasks are transferred.
One of the specialties of RS Serviços, which has almost tripled in size in the last five years, is the service to condominiums. There are already more than 600 customers in this category, serving a total audience of around 200 thousand people in the cities of São Paulo, Santo André, São Bernardo do Campo, São Caetano do Sul, Diadema, Jundiaí, Campinas, Guarulhos and Caraguatatuba. “Our portfolio ranges from buildings with five apartments to complexes with more than 1,000 apartments. We adapt to any circumstance,” says Marcio Rachkorsky, the company’s consultant, specializing in condominiums.
Customization is the main feature of the service provided by RS Serviços. Each proposal is created based on the needs presented by the customer, both in terms of positions to be filled and technological resources that can be added by the condominium, such as facial access control, automatic vehicle identification and interconnected smart cameras. risk monitoring center. “Those who work in condominium management can come to RS headquarters and understand in detail how each of these resources works before making a decision,” explains Rachkorsky.
He emphasizes that technology is not seen by RS Serviços as a strategy to replace the human workforce, but rather as a set of tools to support the team. “We really appreciate the human warmth, this very important relationship that is established between the residents and the good professionals who work in the condominium.”
Best value for money
Human presence is also necessary for the diversification that has occurred in recent years in the concierge business. “It is no longer just a matter of opening and closing gates. The concierge today is an important cell in the administration and security of the condominium. It receives and delivers orders, provides initial assistance to service providers, controls all movements”, observes the consultant.
One of the myths related to outsourcing, Rachkorsky points out, is that the practice leads to high worker turnover. “We have several cases of teams remaining for years as we strive to ensure both worker and resident satisfaction. When that happens, there is no reason to make changes.” It’s like the saying goes: on a winning team you don’t move.
Rachkorsky emphasizes that the goal of outsourcing should not be to reduce costs, not least because RS offers a good salary and benefits package, with all duties and taxes paid, as it should be. Nonetheless, experience shows that the gain brought about by more efficient management can reach 20% – but this is not a promise at the time of hiring. There are specific situations that contribute to financial gains. For example: in the case of condominiums with their own employees, replacing someone means having to fire them and pay severance pay. When the service is outsourced, the professional is replaced by the service provider, at no cost to the condominium.
“We don’t claim to be the cheapest company, but rather the one that offers the best value for money, considering everything we provide and how much we charge for it,” says Renato Alves, founder and CEO of RS Serviços. Based in Vila Romana, west of Sao Paulo, the company has grown 289% since 2019. It was founded in 2006, when Renato was just 26 years old. It started by offering services such as cleaning, maintenance and janitorial services, then moved into private security. Today there are 8,300 employees, of which approximately 8,000 are assigned to more than 1,300 customers, while the remaining 300 are part of the administrative and technological development structure.
Source: Terra
Rose James is a Gossipify movie and series reviewer known for her in-depth analysis and unique perspective on the latest releases. With a background in film studies, she provides engaging and informative reviews, and keeps readers up to date with industry trends and emerging talents.
