Wehelp certified companies with Seal of Excellence in the 2nd semester of 2024, recognizing high satisfaction rates. Companies that give priority to CX grow up to 15% faster and 73% of consumers say that experience influences their decisions. The seal covers sectors such as hospitality, telecommunication, health, Saas and fitness, with rigorous audit. Technology follows as an ally to anticipate problems and strengthen conservation
On January 30, 2025, WehelpCustomer experience management platform that uses the methodology NPS® (Net Promoter System®)Certificate several companies with the seal of excellence in the customer’s experience, highlighting those that have achieved high tariffs of satisfaction and recommendations in the second half of 2024. This certification not only recognizes the companies that stand out in service, but also strengthen the importance of customer experience as a competitive differential. In an increasingly digital and feedback oriented scenario, understanding and evaluation of the consumer’s voice has become essential for any company you want to stand out.
Investing in customer experience is not only a question of service, but a sustainable growth strategy. According to a study by McKinsey & CompanyCompanies that stand out in the customer’s experience can see the growth of their double recipes. In addition, the PWC He revealed that 73% of consumers say that the customer’s experience influences their purchase decisions. These numbers show that the customer’s experience is not a cost, but an investment with direct return to loyalty and loyalty.
The impact of consumer experience goes beyond immediate satisfaction; Reflects directly on the loyalty and reputation of the brand. According to a study by Right86% of consumers are willing to pay up to 25% more for a better service. In addition, 80% of customers appreciate the most experience of the product or service itself, according to the Founding. This strengthens the need for companies to adopt a culture secied by the customer, in which he listens and acts actually on feedback becomes part of the corporate strategy.
The certification and the winner of the prize winner Wehelp
The seal of excellence in the customer’s experience of Wehelp Certifies companies that have high satisfaction rates (NP equal to or greater than 75) and a strong relationship with its customers. This semester, companies from various sectors, such as technology, retail, health and fitness, have been recognized for excellence in treatments. An article of Bain & Company Entitled “customer maintenance is the real challenge” mentions that, according to the company’s theory, a 5% increase in customer loyalty can increase profits up to 95%.
“Wehelp’s seal of excellence is the only type prizes that considers the responses of customers exclusively real, with recent and verified experiences. Furthermore, all assessments undergo a rigorous audit, guaranteeing accurate and reliable data”, says Rogério Aranda, CEO of Wehelp.
Below you can check the list of prize companies that won the seal in the 2nd semester of 2024:
– Hospitality: Nature Eco Lodge.
– Automotive: Maestro fleet.
– Telecom: Band Larga Starnet.
– Saas: Wehelp Software and Nyx Technology.
– Health: Lindomar Delgado Clinic, Rio Verde Cancer Hospital, sister Dulce Social Works, Oral Unic (85 Units) and Silicone Center.
Among the award -winning fitness studies there are Volpertgym (Parque das nações and Jardim Bela Vista) and Viva Hiit, who received the excellence prize for excellence present and recommendations from their students. In addition, CT Dynamo Sports, JAB House (3 units), Race Bootcamp (7 units), Mira Bootcamp (Cambuí), Boutique soul Fit Studio, Sports Fitness Club, Tonus Gym (6 units), Up Sports Studio and Vidya (14).
In the Academies segment, the highlights were the winners of the Excellence Award, who recognized Fast Tennis (São Caetano), Corpore (Rio Preto) and K2 Fitness as references in the customer’s experience. In addition, several academies received the seal, validating their commitment to the differentiated service. Among these there are 26 FIT (Bagé), Mais, Cagin, Body and Health, Cristiano Martins, Dynamo (3 units), Evolve (Santa Maria Norte), Extro (Ponte Nova and personalized training), Fitzone (Employes 2), New Life, Splay Studio, Superfit (CG), Fitness (412 South), Healthcare Club, Villa Besser) Fitness Club, Bio Rhythm (7 units), Bluefit (3 units), Bodytech (Natal Shopping and Rio Office Mall), Campinas Fit, Corpore Training Gym, Corpus, Fitness Acqua Club, Evoque (Laranjal), Fast Tennis (Pampulha), fitness Exclusive (Crato), Formula) Academy (João Pessa), Garden Gold (2 units), Heyfit (6 units), Hummer Fitness, Impanema Sports, Konnen (Park Sul), Leven (Campo Belo and Moema), Lipoqueima HIIT (Most Hand and Sao Paulo), Mega Fitness Center, Mega Academy (2 units), Nova Fit (Santo Edoardo), Panobianco (4 units (35 units), Smith, Station 24 (4 units), Uncle Arthur, Fit Universe (Curitibanos and Ussanga), WR and XFIT.
Certification not only enhances these efforts, but encourages more gyms and studies to invest in the customer’s journey as a key factor for growth and conservation.
The future of customer experience and technology as an ally
Rogério Aranda underlines. “The customer’s experience has become an essential pillar for the growth of the business. With the progress of feedback platforms and the evaluation of consumer opinion, quality seals based on satisfaction are consolidating themselves as fundamental indicators of corporate excellence.”
THE McKinsey He published a report entitled “The State of Artificial Intelligence in 2023: the year of the eruption of Genai”, in which a third of the interviewees stated that their organizations regularly use artificial intelligence in at least one corporate function. Technology plays a central role in this evolution. Companies that invest in artificial self -intention (AI) for feelings and feedback analysis can predict tendencies, anticipate problems and create more effective strategies to delight their customers.
Website: https://www.wehelpoftware.com/en-br
Source: Terra
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