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Artificial intelligence is transforming the way airlines operate: large companies already use advanced algorithms to optimize passenger experience and also to improve operational efficiency, reducing costs in aspects such as fuel consumption and surgery management on board.
Cadena was interviewed Ferrán García Rigau (Director of Iberia data and head of the company’s relations management system with customers), who spoke of the role of interaction in the interaction with travelers when they reserve a flight.
To the USA in the management of flights
- ATTIGNULT OF THE LOKES: According to Ferrán García, the IA not only decides where the passengers will sit, but also ensures that the weight of the plane is balanced. This influences fuel consumption during take -off, a key factor for the efficiency of airlines.
- Reorganization of passengers: In situations where it is necessary to change the plan or configuration of the seat, the algorithms allow you to transfer the locations in a few seconds, something that once required a time and a considerably greater effort.
- Forecast of consumption on board: Algorithms include which products will be most requested on each flight, based on the historical behavior of passengers. As curiosity, for example, on flights to Finland, Iberia observed that a specific type of snacks has always been exhausted.
- Opening of new routes: IA also helps airlines to detect emerging opportunities. A case …
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Source: Terra
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