Technological innovations, such as VoIP and PABX, are seen as solutions for the new remote working model
During the pandemic, several employees have had to adjust to remote work. Faced with this, cloud telephony has emerged as one of the options for hybrid workers. According to research conducted by Google Workspace, in collaboration with the consultancy firm IDC Brasil, 56% of organizations operate in a hybrid format🇧🇷 The study shows a 12% increase in adherence to the regime, compared to 2021.
The Internet, used as a means of communication since its conception, is essential for the transmission of information between employees of a company. For organizations following the diffusion of the hybrid format, or total home office, it is necessary to replace traditional telephone systems with technological solutions used in virtual environments.
VoIP (Voice over Internet Protocol) technology, created in 1995 and initially serving as an alternative for long distance and international calls, is a technological evolution that allows a user to place calls from a computer, smartphone, tablet or other connected device to the network. Following the same goal, there is also the Virtual PABX, which is considered a telephone switchboard that connects the extensions of a company and works as a cloud system.
For Jacilene Alves, Customer Service Manager of IUNGO, a landline operator operating in the virtual switchboard, the change in working methods has affected this market segment. “This is a movement that can be observed in the industry as a whole. Organizations are adapting to the new working model and, consequently, to the new way of serving their customers,” he says.
The trend towards cloud sharing and storage has already been highlighted several times by large organizations in the sector. According to Gartner, consultancy focused on technology, the expectation is that worldwide spending on this method in the cloud will be approximately $600 billion in 2023. according to the institutionthe global migration of companies to cloud storage and data sharing is increasing rapidly: from 2020 to 2021 there was a growth of over 40%.
For the Service Manager, many companies are still unaware of technologies that can help with hybrid work, such as cloud telephony (PABX). 🇧🇷I observe that some companies have not yet joined cloud services due to lack of references that arouse interest. In the scenario in which we live, this mentality is changing more and more “, she concludes.
It should be noted that there are other systems that can be allies in managing teams in the hybrid work format. In addition to telephony, multi-channel customer service systems, CRMs and cloud data storage can also be seen as strategies for some companies.
To find out more, access: https://www.iungo.cloud/
Website: http://www.jungo.cloud/
🇧🇷The best content in your email for free. Choose your favorite Terra newsletter. Click here!
Source: Terra
Camila Luna is a writer at Gossipify, where she covers the latest movies and television series. With a passion for all things entertainment, Camila brings her unique perspective to her writing and offers readers an inside look at the industry. Camila is a graduate from the University of California, Los Angeles (UCLA) with a degree in English and is also a avid movie watcher.
