Consumer Protection Body notified Ticket Making Explanations about the value; If it was first reported by Rolling Stone Brasil
THE PROCON OF SAO PAULO informs, in a statement, that it notified the Ticket EVENTIM To explain, in detail, its new processing rate. The agency states that “hundreds of consumers” reported the new charge in the ticket purchase process for some shows.
The event that generated more comments about the rate is the coming presentation of the My Chemical Romance in São Paulo. Produced by 30E, the presentation will be held at Allianz Parque on February 5, 2026.
The situation was first reported by Rolling Stone Brazil, last Wednesday, 25, the beginning of the pre-sale for the American band show. The fee has represented approximately 3.8% of the ticket amount and was also charged for other events, such as a presentation of the Planet Hemp In the same stadium, scheduled for November.
The entity, who expects return from Eventim until next Saturday, 28, says:
“Companies may charge fees provided they are proven to refer to services actually rendered, not referring to business costs already embedded in the value of the ticket, as they are part of the operation.”
Also according to Procon-SP, it is “a duty of the companies clearly, objectively and prior to the total amount that the consumer will have to pay to bear the ticket”. The text complements:
“As soon as the service offer (advertising, purchase site, box office, etc.) this total amount must be informed. The consumer cannot discover the values as advanced in the purchase process.”
What does Eventim say
In a question page available on your website, EVENTIM states:
“The processing fee is charged to cover essential costs for the operation and maintenance of the electronic payment system, such as transaction processing costs (authorization and payment operation), customer information security (financial data protection), transfer of funds to the event promoter and other related services. It will be charged based on the amount and items of the order performed and will be applicable to depend on the form of electronic payment when a customer makes the purchase or payment by Example Credit Cards, Debt and Pix, Payment Place, Transaction, Volume, Payment Processors involved in the transaction, among other factors. ”
There are also service rates (imposed by the sakers) and administration (responsibility of the event houses). The company explains the other two charges as follows:
Service rate:
“The service fee corresponds to the remuneration of the service offered when, by customer choice, the purchase is made through the Eventim website or points of sale (PDVs), and there is no need to move to the official ticket office, where the fee is not charged. repayment and/or refund. ”
Processing Rate:
“The processing fee is charged to cover essential costs for the operation and maintenance of the electronic payment system, such as transaction processing costs (authorization and payment operation), customer information security (financial data protection), transfer of funds to the event promoter and other related services. It will be charged based on the amount and items of the order performed and will be applicable to depend on the form of electronic payment when a customer makes the purchase or payment by Example Credit Cards, Debt and Pix, Payment Place, Transaction, Volume, Payment Processors involved in the transaction, among other factors. ”
In a half -chair ticket purchase simulation, the Eventim page, a platform that sells tickets in a virtual environment, points out the following values:
- Value of the ticket itself: R $ 322.50
- Service rate: R $ 70.31 (about 21.8% of the ticket amount)
- Administration Fee: R $ 21.00 (fixed amount – in this case, about 6.5% of the ticket value)
- Processing Rate: R $ 12.41 (about 3.8% of the ticket amount)
- Total value: R $ 426.22 (32.1% increase in the originally disclosed value)
In another simulation, with entire entry for the Premium Track sector, the prices below are informed:
- Value of the ticket itself: R $ 895.00
- Service rate: R $ 195.11 (21.8% of the ticket amount)
- Administration Fee: R $ 21.00 (fixed – in this case, about 2.3% of the ticket amount)
- Processing Rate: R $ 33.33 (about 3.7% of the ticket amount)
- Total value: R $ 1,144.44 (27.8% increase in the value originally disclosed)
+++ Read more: My Chemical Romance can retire from long tours; understand
+++ Read more: My Chemical Romance: A Discography commented from beginning to end
+++ Read more: as September 11 culminated in the creation of My Chemical Romance
+++ click here to follow Rolling Stone Brasil @rollingstonebrasil on Instagram
+++ Click here to follow journalist Igor Miranda @igormirandasite on Instagram
Source: Rollingstone
Earl Johnson is a music writer at Gossipify, known for his in-depth analysis and unique perspective on the industry. A graduate of USC with a degree in Music, he brings years of experience and passion to his writing. He covers the latest releases and trends, always on the lookout for the next big thing in music.
