The tool allows customers to block their cards and log their account out of the stolen device
OR Nubank launched two new security tools for customers: a reporting channel fraud and another one for clients to communicate about fintech cell phone theft quickly.
The reporting channel is for anyone, customer or not, to report scams and fraud using the brand to Nubank. This includes known scams such as the fake call center. Reporting can be anonymous or public.
“Nubank also has specialized 24-hour customer service teams and channels. If there is any suspicion of improper movement by a third party, users should follow the step-by-step instructions available on SOS Nu, Nubank’s security hub. company,” Nubank said in a statement.
In April, Nubank was briefed by the Brazilian Consumer Defense Institute (Idec) to explain the so-called remote access scam, in which criminals invaded customer accounts and carried out fraudulent transactions, which the fintech system failed to detect .
At the time, the bank said it maintained constant vigilance over the use of its services.
Source: Terra
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