According to the concessionaire, in the city of Sao Paulo there are approximately 1 million customers without electricity; distributor claims to have a total mobilization of teams on multiple fronts, such as call centers and operations
Residents of capital of Sao Paulo still face problems with lack of energy caused after heavy rains that hit the capital Sao Paulo on Friday afternoon 3. Second Enel Distribution San Paolothe most affected regions were the south and west, although power outages were also reported in the east and north. Around 1 million addresses are still without electricity in the city of Sao Paulo. The complete restoration of the service is expected by Tuesday 7th.
In all, Since Friday, 2.1 million customers have been affected. Enel SP specifies that it has already normalized the service to approximately 1 million addresses. “The company is gradually restoring the service, giving priority to the most critical cases, such as essential services,” Enel said this Sunday morning, 5. See the full note below.
To the Paradisein the southern area, there are the residents of Rua Alcino Braga more than 40 hours without light. According to Kátia Oliveira, there is also difficulty in obtaining a forecast from Enel. “Many trees have fallen in the region. But it has been a long time without electricity. The company had initially set the deadline for Saturday midnight. It is already Sunday and there is no response. I believe it will only be Tuesday,” he said.
To the Beautiful fieldstill in the southern area, Albino states that there is still no electricity in Rua Conde de Porto Alegre.
«I had to come back from the trip and I had to throw everything that was in the fridge and freezer. This is a total lack of respect for consumers. If you dare to delay payment they will cut off your supply. Call Enel and stay busy”, criticized the resident.
Enel explains that the difficulty in providing the service through call center channels is caused by the high volume of requests.
On Saturday 4th the concessionaire also stated that the priority is to serve hospitals and essential services. Enel also guaranteed the energy supply in all the schools present they will apply the tests From And neither this Sunday.
Also on Saturday, the Traffic Engineering Company (CET) reported that, from midnight on Saturday until early afternoon of the same day, 258 the traffic lights had been repaired. “Maintenance crews remain on city streets to get equipment back up and running as soon as possible.”
CET announced that they also registered on Saturday afternoon 247 intersections closed due to power outages e 29 signs It had other flaws. Until then, 88 addresses were either fully occupied or had lanes occupied due to falling trees. On Saturday, Sao Paulo City Hall continued to serve more than 1,600 occurrences.
Mayor Ricardo Nunes (MDB) highlighted that the winds exceeding 100 km/h have reached the highest speed ever recorded by the Metropolis Management Center (CGE) since 1995, when these data began to be calculated. “It was an exceptional situation. Very out of context.”
He specified that around 1,400 people work in cutting trees and another 1,900 in cleaning. Nunes also justified that Tree falls also require temporary power outages for the safety of the personnel involved..
Deaths caused by heavy rains
Heavy rain and gusty winds that hit much of the state of Sao Paulo on Friday left at least six people dead. In Osasco, Greater São Paulo, two trees fell on a wall on Avenida Luiz Rink, hitting a vehicle and killing a person inside the car, according to the Civil Protection. More than 40 municipalities have had accidents due to falls trees.
The lack of energy also affects water supply in several regions
Due to heavy rains on Friday afternoon, the lack of electricity paralyzed the company’s plants and pumping stations, affecting reservoir levels and, consequently, water supply in several regions.
Saturday, the Basic Sanitation Services Company of the State of São Paulo (Sabesp) stated that the most critical points were located in the following neighborhoods of the city of São Paulo: Americanópolis, São Mateus, Itaquera, Vila Mariana, Vila Clara, Santa Etelvina, Guaianazes, Cidade Tiradentes, Vila Mascote, Vila Santa Catarina, Vila Joaniza, Campo Grande, Jardim Promissão, Pedreira, Cidade Ademar, Chácara Flora, Morumbi and Capão Redondo .
The list of affected municipalities also included Itapecerica da Serra, Mauá, Cotia, Santo André, Diadema, Osasco, Barueri, Guarulhos, Taboão da Serra, Itaquaquecetuba, Biritiba Mirim and Suzano.
Emergency cases will be handled by 0800 055 0195.
See Enel’s note in full:
Enel Distribuição São Paulo informs that it continues to work tirelessly to repair the incidents caused by the heavy rains and atypical winds last Friday 3. It was the strongest wind in recent years in São Paulo, which hit the distribution network the hardest .
In all, 2.1 million customers have been affected since Friday. Enel SP has already normalized the service to approximately 1 million customers. The company is gradually restoring service, giving priority to the most critical cases, such as essential services.
Due to the complexity of the repair and the need to rebuild sections of the network, replacing cables, poles and transformers, some cases may take longer. A The expectation is to normalize energy supply for most affected customers by next Tuesday, the 7th. The distributor has mobilized its entire team on various fronts, such as call centers and operations, for this service and has tripled the number of professionals in the sector.
Emergency crews worked tirelessly throughout the night and morning to carry out the necessary repairs and continue to work around the clock to speed up rescue operations as much as possible and restore service for everyone.
Enel advises customers to access the company’s digital channels to open a call in the event of a power outage, through the Enel São Paulo app and the Enel virtual agency. place.
To talk to Enel
Consumers can contact the Enel São Paulo Relations Center on 0800 72 72 120. They can also speak to the emergency center on 0800 72 72 196. For the hearing impaired the telephone number is 0800 77 28 626. Also save ‘ Elena’ in the contact box (21 99601-9608), so it is possible to carry out services. It can help you log a power outage, request a duplicate, check your debts, request a refund, and even answer questions about other services.
Ombudsman Enel San Paolo
This is a relationship channel to resolve or respond to complaints that the person has not yet managed to resolve through other service channels.
- Via telephone service: 0800 72 73 110 (service on weekdays, from 8:00 to 18:00).
- By letter: send in a sealed envelope with the mention “Ombudsman” to the address: Avenida das Nações Unidas, 14401, Conjunto da 1 a 4, Torre B1, 17th floor, Vila Gertrudes, São Paulo-SP, CEP: 04794- 00.
Source: Terra
Rose James is a Gossipify movie and series reviewer known for her in-depth analysis and unique perspective on the latest releases. With a background in film studies, she provides engaging and informative reviews, and keeps readers up to date with industry trends and emerging talents.
