Find out how to send a message to guests on Booking and some tips on how to use the function to ensure the best possible experience during your stay
Send a message to guests at Booking it is important to improve the experience and, who knows, not to receive negative indications. This role for hosts allows you to quickly resolve potential issues.
Find out how to use this feature, accessible through the owner’s platform, and other tips to ensure the best guest experience possible.
How to message guests on Booking.com
Messages can only be sent through the browser (on the computer or mobile phone, by accessing the specific site for owners. Check below.
- Login to extranet from the booking;
- Log in with your partner account;
- Open the “Reservations” tab and find the user you want to send a message to;
- A message box will open, just type what you want;
- Click “Submit” to finish.
Tips for talking to customers
To guarantee the best possible experience, and consequently the best evaluation score, it is advisable to carefully monitor the progress of the customer’s stay. Sending a welcome message, making yourself available to resolve accommodation-related issues and maybe even suggesting city tours make a difference in service.
Towards the middle of the stay it is interesting, for example, to check how the period in residence has been so far and whether the person needs anything. Finally, responding quickly shows concern and is also highly recommended.
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Source: Terra
Camila Luna is a writer at Gossipify, where she covers the latest movies and television series. With a passion for all things entertainment, Camila brings her unique perspective to her writing and offers readers an inside look at the industry. Camila is a graduate from the University of California, Los Angeles (UCLA) with a degree in English and is also a avid movie watcher.
