Consult this practical guide and find out how the refund request works, the dates to receive it and in which situations the refund is automatic
Unforeseen events can happen while planning a trip, so know how to request reimbursement on site airbnb it can be quite useful.
Find out right away everything you need to request a refund on the platform and how long you have to wait to receive the amounts paid.
How to request a refund on Airbnb
Refunds must be requested within 60 days of booking. If the trip is on schedule, contact the host to speak with them and try to reach an agreement. If the answer is positive, you need to open a ticket on the platform.
- On your computer or mobile browser, access the Resolution Center (airbnb.com.br/resolutions);
- Click on “Request money” and choose the trip in question;
- Request a quote and wait for the return.
If the host does not agree, you must contact Fale Conosco (airbnb.com.br/guest/inbox) and inform the case. Within 72 hours, Airbnb will review and send a response.
How long does it take to receive?
Airbnb refunds are received within 10 days of order completion. However, this period can be longer or shorter depending on the payment method and where you live.
- 24 hours: Airbnb for Work Credit, Airbnb Gift Credit, PayPal;
- Up to 15 working days: cards Visa, MasterCardAmex, JBC, Apple Pay, Google Pay and PostePay;
- Up to two credit card statements: Aura, Elo and Hipercard cards.
Who is entitled to the automatic refund?
Every time a refund request is opened, the platform analyzes whether the refund can be made automatically. There are some special cases where automatic refunds are made by Airbnb to anyone. Are they:
- Changes to government travel requirements;
- Emergencies and epidemics declared;
- Government Travel Restrictions;
- Military actions and other hostilities;
- Natural disasters.
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Camila Luna is a writer at Gossipify, where she covers the latest movies and television series. With a passion for all things entertainment, Camila brings her unique perspective to her writing and offers readers an inside look at the industry. Camila is a graduate from the University of California, Los Angeles (UCLA) with a degree in English and is also a avid movie watcher.
