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ANAC authorizes the rescheduling of flights without additional costs, in RS

The new rule lasts up to a year […]

In a recently adopted measure, the ANAC (National Agency for Civil Aviation) has decided that passengers who need to reschedule purchased flights with final destination Rio Grande do Sul will not have to pay additional amounts in case of date change of the trip.

The decision adds to the “Don’t cancel, reschedule!” campaign. of the Ministry of Tourism, which encourages visitors not to cancel their trips to this state affected by the flooding of several cities. According to the local Civil Protection, 460 municipalities in Rio Grande do Sul have been affected to date.

In a note sent to Travel by farethe Ministry of Tourism also informed that the new rule has a maximum duration of one year from the original date.

Flight rescheduling

Furthermore, the refund or credit for the cancellation of flights with a changed final destination will be total, without charges. It is worth remembering that the regulator has also decided that “the possibility of reimbursement of the ticket price must also be offered to the customer in cash, and not only through credit for future use”.

It is important to underline that the priority service is reserved for passengers with a ticket already issued or with a pending return leg, both to Rio Grande do Sul and from there to other units of the Federation.

On May 15, ANAC also announced, in coordination with Brazilian airports, the exemption of airport taxes on humanitarian aid flights to Rio Grande do Sul. The payment exemption has been extended until May 31 or as long as the state of public disaster continues in that State.


Emergency network

With the indefinite closure of Salgado Filho airport, in Porto Alegre, Brazilian airlines are expanding their offer of flights and seats in Santa Catarina and other cities in Rio Grande do Sul.

The main Brazilian companies in the sector (GOL, Latam, VoePass and Azul) have announced several options not only for the cities of Rio Grande do Sul but also for neighboring states, such as Paraná and Santa Catarina.

Azul, for example, operates in Caxias do Sul, Santo Angelo, Pelotas, Passo Fundo, Santa Maria and Uruguaiana. In Santa Catarina the options are Florianópolis, Jaguaruna, Joinville, Navegantes and Chapecó; and in Paraná, Curitiba, Guarapuava, Foz de Iguaçu, Ponta Grossa and Pato Branco.

Until May 30, GOL will operate additional daily flights on the following routes (round trip): Congonhas x Florianópolis, Galeão x Florianópolis, Guarulhos x Passo Fundo and Congonhas x Caxias do Sul.

In the same period Latam will operate the following flights, again in both directions: Guarulhos x Florianópolis, Guarulhos x Jaguaruna and Guarulhos x Caxias do Sul.

VOEPASS will operate the following routes: Congonhas x Santa Maria (17 May), Congonhas x Santo Ângelo (19 May) and Congonhas x Pelotas (21 May).

*with ABEAR and ANAC information

Source: Terra

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