Music Action of Erika Hilton after Eventim charges a new fee in admission of My Chemical Romance

The federal deputy Erika Hilton (PSOL-SP) reported through his social networks that he referred to National Consumer Secretariat (SENACON) The complaints you received about the new fee charged by EVENTIM in selling tickets for the band’s show My Chemical Romance. The present presentation scheduled to take place on February 5, 2026, at Allianz Parque, in São Paulo.

According to the deputy, the collection of the “processing fee”, recently implemented by the sake, is “unacceptable”. Erika stated in X (old Twitter), in Friday post, 27:

“Personal data protection is a right of anyone and anyone, an obligation of companies and regulated by the general data protection law, and never a product to be charged. And personal data protection is not an excuse to make an abusive charge at the time of purchase, disguising the actual value of the admission of a show.”

THE PROCON-SPIt is already acting in the case. However, according to Erika, the entry of Senacon – federal agency linked to Ministry of Justice and Public Security – It is also important, because Eventim operates throughout Brazil.

I am referring to the National Consumer Secretariat the complaints I received about the “processing fee” charged by Eventim in the purchase of tickets of the band My Chemical Romance.

It is unacceptable to charge a fee for the protection of personal data, as it is doing the Eventim.…

– Erika Hilton (@erikakhilton) June 27, 2025

PROCON-SP NOTIFY EVENTIM

Last Friday, 27, Procon-SP said it notified Eventim to explain, in detail, the “processing rate”. The agency stated that “hundreds of consumers” reported the new charge in the process of purchasing tickets for some shows, including the My Chemical Romance.

The consumer protection agency says:

“Companies may charge fees provided they are proven to refer to services actually rendered, not referring to business costs already embedded in the value of the ticket, as they are part of the operation.”

The situation was first reported by Rolling Stone Brazillast Wednesday, 25, at the beginning of the pre-sale for the show of the American band.

Internet users complained about the new “processing fee”, and they already pay “service fee” (imposed by the sakers) and “administration fee” (responsibility of event houses).

The “processing fee” charged at the My Chemical Romance In São Paulo, about 3.8% of the ticket amount has represented. It has also been charged, for example, in selling tickets for Planet Hempscheduled for November, in Allianz Parque.

The company’s explanation of the new rate

In a question page available on your website, EVENTIM claims:

“The processing fee is charged to cover essential costs for the operation and maintenance of the electronic payment system, such as transaction processing costs (authorization and payment operation), client information security (financial data protection), transfer of funds to the event promoter and other related services. It will be charged based on the amount and items of the order performed and will be applicable to depend on the form of electronic payment when a customer makes the purchase or payment by Example Credit Cards, Debt and Pix, Payment Place, Transaction Value, Volume, Payment Processors involved in the transaction, among other factors. “

There are also service rates (imposed by the sakers) and administration (responsibility of the event houses). The company explains the other two charges as follows:

Service rate:
“The service fee corresponds to the remuneration of the service offered when, by customer choice, the purchase is made through the Eventim website or points of sale (PDVs), and there is no need to move to the official ticket office, where the fee is not charged. repayment and/or refund. ”

Processing Rate:
“The processing fee is charged to cover essential costs for the operation and maintenance of the electronic payment system, such as transaction processing costs (authorization and payment operation), customer information security (financial data protection), transfer of funds to the event promoter and other related services. It will be charged based on the amount and items of the order performed and will be applicable to depend on the form of electronic payment when a customer makes the purchase or payment by Example Credit Cards, Debt and Pix, Payment Place, Transaction, Volume, Payment Processors involved in the transaction, among other factors. ”

Other requests from Erika Hilton

On other occasions, Erika Hilton had already requested investigations into abuse in marketing tickets for large events in Brazil. In 2023, federal deputy questioned illegal sales scheme at the show of the RBD. Subsequently, it also requested the inclusion of the Ticket T4F and the shows of Taylor Swift In the investigation.

Prices with Fees

In a half -chair ticket purchase simulation, the Eventim page, a platform that sells tickets in a virtual environment, points out the following values:

• Value of the ticket itself: R $ 322.50
• Service rate: R $ 70.31 (about 21.8% of the ticket amount)
• Administration Fee: R $ 21.00 (fixed amount – in this case, about 6.5% of the ticket value)
• Processing Rate: R $ 12.41 (about 3.8% of the ticket amount)
• Total value: R $ 426.22 (32.1% increase in the originally disclosed value)

In another simulation, with entire entry for the Premium Track sector, the prices below are informed:

• Value of the ticket itself: R $ 895.00
• Service rate: R $ 195.11 (21.8% of the ticket amount)
• Administration Fee: R $ 21.00 (fixed – in this case, about 2.3% of the ticket amount)
• Processing Rate: R $ 33.33 (about 3.7% of the ticket amount)
• Total value: R $ 1,144.44 (27.8% increase in the value originally disclosed)

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