This Day of Kindness, we asked psychologist and CEO of Neuropulsar Clinic, Amanda Rangel, to talk a little about the topic
When we talk about emotional intelligence within the work environment, we are also referring to kindness as a way of acting in certain situations. And, in this Kindness Daywe asked the psychologist and CEO of the clinic Neuropulsar, Amanda Rangellet’s talk a little about the topic and explain how it is also linked to corporate intelligence. See below:
How to combine emotional intelligence and business intelligence?
According to the expert, using emotional skills in the workplace to improve the climate and organizational results means combining both intelligences: “For example, a leader who receives negative feedback on a project and reacts with empathy and openness, rather than defensively, demonstrates emotional intelligence. Therefore, this attitude encourages the team to contribute without fear of retaliation, fostering an environment of trust. Another practical situation is when an employee is facing personal problems. A manager who offers support and flexibility, such as the ability to work remotely, uses emotional intelligence to deal with the situation without losing focus on business objectives.”.
How important is the balance between them?
“The balance between emotional intelligence and business intelligence helps avoid impulsive decisions that could harm the team or the company. In times of crisis, a balanced manager is able to make strategic decisions without being dominated by the stress or pressure of the moment This helps maintain team motivation, even in difficult challenges, such as a budget cut or staff restructuring. Another case is when the manager, when communicating changes in the company, recognizes the emotional impacts on employees ‘approach to providing emotional support contributes to a smoother transition”Rangel explains.
What are the advantages?
One of the benefits of combining both is team resilience and an environment where communication can flow better. “Just like when an employee makes a significant mistake. In a company that values emotional intelligence, the mistake becomes a learning opportunity rather than a punishment. This way, the employee feels confident in correcting the situation and , in this way, grows with experience. Or when the team is faced with a difficult customer. Emotionally balanced employees are able to stay calm and solve the problem without letting stress affect their performance.clarifies.
What are the consequences of a different scenario?
In places where emotional and business intelligence are not cultivated, problems tend to arise, according to the psychologist. “Low morale and increased turnover are two of them. In companies, where the manager reacts with impatience or disdain when the team raises an issue, employees tend to feel devalued and insecure. This leads to increased stress and even desire to resign. Finally, when changes are implemented abruptly, without considering the emotional impact on employees, it ends up generating resistance, drops in productivity and a culture of dissatisfaction”he concludes.
Source: Terra
Ben Stock is a lifestyle journalist and author at Gossipify. He writes about topics such as health, wellness, travel, food and home decor. He provides practical advice and inspiration to improve well-being, keeps readers up to date with latest lifestyle news and trends, known for his engaging writing style, in-depth analysis and unique perspectives.
